Return and Refund Policy


Thank you for shopping at Whim Florals. We strive to provide excellent customer service and ensure your satisfaction with your purchase. Please review our return and refund policy below:

Cancellation of Orders / Refund:

Orders cannot be canceled or refunded within 48 hours prior to the scheduled delivery time.

There will be NO refund for cancellations of order. If a cancellation is requested after the order has been delivered, no refund can be issued.


Change of Order:

  • We accept changes to an order for the next delivery, without imposing any cancellation fees.
  • Same-day delivery orders are processed immediately and usually cannot be changed.
  • Please call or WhatsApp us at 0111-10910268 to make changes to an order that has not been processed.

Incorrect Delivery Information:

  • We do not accept cancellations for orders where incorrect receiver's delivery information is provided, such as the wrong office or home address.
  • If incorrect information is provided, please provide us with the correct information so that we can ensure proper delivery.
  • Extra delivery fees may apply for re-delivery in such cases.

Responsibility for Flower Care:

  • If the buyer picks up the flower product but plans to send it to the recipient on a later day, the buyer is responsible for keeping the flowers fresh.
  • We will not be liable for any neglect or mistreatment of the flowers by the buyer.
  • It is important to keep the flowers in a cold and well-ventilated area and avoid suffocating, hot, damp, or sun-exposed environments.
  • There will be no refund in such situations.

Recipient Refusal:

  • We are not responsible if the recipient refuses to accept the item.
  • No refunds will be provided if the recipient, for any reason, does not accept the item or refuses delivery.

Return Policy:

  • All goods sold, including flowers, are non-exchangeable and non-refundable due to the perishable nature of the products.
  • Returns will only be accepted if we have sent you the incorrect products.
  • You must notify us of any errors on the day of delivery for returns to be considered.
  • We will arrange for the incorrect goods to be returned at no charge, and the correct goods will be delivered immediately without additional postage charges.

Damaged Goods:

  • If products are damaged upon delivery, you must notify us on the day of delivery via WhatsApp or phone.
  • We may request images of the original goods for our records.
  • Replacement flowers will not be sent if the original goods have been disposed of or if images have not been provided.

Undelivered Orders:

  • If a customer claims an order was not delivered, we will investigate the issue promptly.
  • We reserve the right to attempt a redelivery if necessary.
  • If we determine that the delivery attempt was not made, we will offer either a refund or re-delivery.

Customer Satisfaction:

  • If you have any complaints or are dissatisfied with our products or services, please WhatsApp us at 0111-10919268.
  • We are committed to addressing your concerns and ensuring your satisfaction.

We value your business and will do our best to resolve any issues you may have.